Shipping Services: Oversive utilizes UPS and Fedex to ship large packages. If you normally ship to a POB, we will ask that you include a physical address for UPS delivery. Additional shipping charges and handling fees may be incurred if we are unable to ship your package to a valid address. Please make sure a valid email and phone number is provided for your order so we can contact you. If we are unable to contact you it will delay the shipment of your package.

International Orders: We are not responsible for additional charges that may be incurred by country customs, import duties, taxes, or any other charges outside of the USA. Delivery may be delayed depending on your country’s customs. We do not have control over how long customs will hold a package. In addition, certain countries may apply tariffs after the package is accepted. We suggest checking with your local post office to find out if these charges apply to you as We do not cover customs fee charges. We are not responsible for applicable customs fees, import duties, taxes or any other charges.

Please Note: Due to the volume of products offered on our website there may be incidents where an item can be presented inaccurately or priced incorrectly. We are not responsible for these typographical errors. In the event an order is placed and the listing purchased is inaccurate we reserve the right to correct the listing even after the order was billed. If you choose not to purchase with the corrected information we will refund the order placed in full.

Q. How Long Does It Take For Orders To Ship ?

A. Our order takes 2-4 working days to process and the delivery time is 10-20 working days.
The shipping time of the product includes processing time and delivery time.
The exact amount of business days depends on the items ordered, the origin warehouse and the destination. We ship from multiple warehouses throughout the country and transit times may vary depending on the shipping destination. If you will be needing your order by a specific date, please utilize the order notes section to provide a deadline date.

Q. What forms of payment do you accept?

A. We accept major paypal. We do NOT ship COD. All orders must be paid in full prior to shipping from our warehouse.

Q. What Should I Do If I Need To Change My Bill To Or Ship To Address ?

A: The fastest way to update your order is to call our Customer Service line to edit the address on your order. You may also contact us at service@oversive.com, and let us know the details of what needs to be changed.

Q. How are refunds processed?

A. All refunds processed for an order will return back to the original payment method. If we are unable to return a transaction to the original payment method a refund will be provided in the form of a company check. Refunds can take up to 2-5 business days to reflect in your account. If you are expecting a refund but have not received one, please call our customer service line. Shipping fees are non-refundable unless you have received a damaged item and would like to return it.

Q.How to track my order?

A:You can use order tracking to check your logistics information, or you can contact us

Q. How do I return an order?

A: Please Review our Return Policy:

RULES OF THE RETURN

Step 1) Received a damaged unit? Let us know within 30 business days of delivery. We’ll refund you for the damaged units, and you can keep the others.

Step 2) Wrong item? Contact us within 30 business days of delivery, we’ll send you a return label via email, and ship out the correct order once your return reaches our warehouse.

Step 3) Received the right shipment with all units unharmed, but you simply want to return it? You can return the part or the whole order; however, there will be a 25% restocking fee + return shipping costs.

If you have any questions, please contact us via service@oversive.com.

Address:5030 Boardwalk Drive Suite 818,Colorado Springs,Colorado,United States
Phone:+1(213)548-0187
Email:service@oversive.com
Corporate:INTONE INC