If you are not 100% delighted with your purchase, OVERSIVE will gladly accept your return within 30 days if your warranty permits. Please contact our Customer Service team to obtain an RMA (Return Merchandise Authorization) within 30-days of your purchase. To ensure a speedy return, all returned items require an RMA. Items without an RMA may be delayed or returned to the sender.

Return Process

Within 30 Days of Purchase
Please contact our Customer Service team to obtain a Return Label within 30 days of your purchase.

If there is a mistake with your order, or items arrive defective/damages at the time of receipt, we will take care of it and work with you to find the best solution as further described below.

To begin the return/exchange process, please reach out to our customer service team for assistance. Our Customer service representatives are available by email serive@oversive.com

Returns/Exchanges

You can return most items on oversive.com within 30 days of delivery. The following will apply:

Only outbound shipping charges for damaged orders will be refunded. All other shipping charges are non-refundable and will automatically be deducted from the refund credit amount.

Clearance merchandise, any items marked “Final Sale” or marked nonreturnable may not be returned/exchanged.

We reserve the right to refuse returns/exchanges of items that are not in as-new condition due to damage or misuse by the customer.

Each returned item must be in its original condition and packaging to be accepted.

We are not liable for any return packages that may become lost or stolen in transit. Please keep proof of postage and/or return tracking number when shipping back returns.

Refunds are generally issued within 2-5 business days after we have processed your return.

Defective Product and Returns due to Our Error

If there are mistakes with your order, or items arrive defective/damaged at the time of receipt, we’ll make it right by sending you replacement parts or accessories, replacing the item or issuing you a refund. In such an event, there is no return shipping charges.

Upon receiving, your return will be processed within 2-5 business days. You will receive a notification when your return has been processed.

Please allow approximately 2-5 business days for processing. You will receive a notification when your return has been processed.

Refund Process

For your safety, we will issue a refund to the card that was used to pay for your purchase. Normally it takes about 2-5 business days after we receive the package for your return to be processed. There is no restocking fee applied to any returned goods. We will do our best to keep you informed throughout the process via email. If you have any questions please don’t hesitate to give us a call at phone.

Order Cancellations

Please contact us immediately if you need to cancel or modify your order. Due to our dedication to a quick delivery, once the order is sent to the warehouse for shipment,if the interception is unsuccessful, need to pay 30% of the product price.

Return address:

Address:5030 Boardwalk Drive Suite 818,Colorado Springs,Colorado,United States
Phone:+1(213)548-0187
Email:service@oversive.com
Corporate:INTONE INC

If you have a question about a return or exchange, please contact us.