What happens after I place an order?
After you complete the checkout process, a “Order Received” page will appear which will display your online order confirmation number.
After your order has been processed at Oversive, we will send you a email with your order number and order details. If there are any problems with your order, one of our customer service associates will contact you by email.
What if I do not receive an order confirmation via email?
You should receive a copy of your online order confirmation via email within an hour of placing your order. You will also receive an email with your order details within 24 hours of placing your order. However, if you do not receive this message, please contact us at email@example.com to ensure that your order was received and is being processed.
Can I change the delivery address?
We can change the delivery address as long as your order has not been shipped. To request a change, please contact us at firstname.lastname@example.org.
Is it safe to use my card online?
Yes. We encrypt all of your personal information, including your card number, when it is sent over the Internet using SSL (secure socket layer) technology.
Please note that when you place an order using PayPal your payment will be processed at the time of purchase.
How do I check out?
When you have added all the items you wish to order to your shopping basket, click on the “check out” button at the top of the shopping basket page and follow the instructions.
Why is my cart empty?
You may not have selected a quantity for the item you wish to order. At the product page, select the product or products you wish to purchase, enter the quantity you wish to order, choice of color and size，and click on the “Add to Cart” button on the top of the page. This should add the selected products to your cart.
What if I have a question about a specific product?
Please email us with any product email@example.com
Can I apply more than one coupon to my order?
We accept only one coupon code per order. Please refer to the specific promotion’s disclaimer to review the full list of exclusions and terms for that offer; however, unless otherwise indicated, offers cannot be combined.
Coupons and promo codes acquired through 3rd party sites or external channels not approved by Oversive may not redeemable as these offers may be expired, are not stackable, or otherwise are invalid.